If you have a question about a product, its material, its size, an existing order, delivery, tracking, a return, or a refund, our customer service team is available to assist you. When contacting us about an existing order, please include your order number and the email address used during checkout. If an item arrives damaged, defective, incorrect, or incomplete, please also provide clear photographs or videos of the item, the issue, the shipping label, and the packaging where relevant.
Customer Service Email: support@XIANBOO.com. Our team reviews messages regularly during business days and will respond as soon as reasonably possible.